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Our Covid-19 Response

Updated June 5, 2020:

Many thanks to all our clients for your ongoing patience during these very interesting and challenging times. We can’t tell you how much we appreciate your support and understanding as we transition back to practice.

Online booking is now available. Please follow the link to access the schedule.

We are unable to offer any initial assessment and treatments for new patients, but we hope to have more flexibility and longer sessions in the coming months.

We are offering 60 minute continuous, one-on-one sessions. In this phase, please be aware that extensive muscle testing and other additional services may not be feasible within a 60-minute period. If you have specific requests or needs, please advise Carolann  at the start of the session. 

We have also made the difficult decision to raise the price of treatment to keep up with the rising cost of practice. In line with industry standards, follow-up appointments will now be $120 per session for adults and $105 for children and students.

Following official guidelines from the BC Ministry of Health, the BC Centre for Disease Control, WorkSafe BC, and the College of Traditional Chinese Medicine Practitioners and Acupuncturists, we are employing a comprehensive safety plan for ensuring patient and practitioner health and safety. Protocols involved include:

• Contactless payment, with in person and online options. No cash or cheques accepted.
• Mandatory use of facial coverings in all common areas inside the clinic.
• Going paperless to reduce risk of contamination.
• Adjusted clinic layout to ensure physical distancing between patients and front desk staff.
• Rigorous and regular disinfection of all general areas.
• Strict sterilization procedures between treatments.
• Disinfectant available and accessible to all patients.
• Managing patient flow, including the number of patients inside the clinic and temporarily closing the waiting area to support physical distancing.
• Online ordering of supplements outside of appointment times for next-day curbside pickup.
• Prioritization of urgent cases.
• Strategically scheduling at-risk patients as the first appointment of the day.
• Establishing Covid-19 patient screening procedures and waiving cancellation fees if patients feel unwell. We are happy to reschedule when it is safe to have you back.
• Creating appropriate signage where needed.
• Other measures as we learn and grow through this phase.

We thank you again for your flexibility and understanding in this time of learning and growth. We hope that you’ll have continued patience with us as we work to serve you safely. We welcome feedback to help us in this time.

We so look forward to seeing you soon!

Best wishes, The team at Progressive Healing Institute 

Progressive Healing is not accepting any new patients at this time.

    Progressive Healing Institute
4288 Victoria Ave
Nanaimo, BC

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